Company Policy

At Zen Alchemy Spa, we value your time and commitment to our services. To ensure a smooth booking experience, please review our Deposit & Refund Policy before making a reservation.

Deposit Policy

• A non-refundable deposit may be required to secure certain bookings. The deposit amount will be applied toward the total cost of your treatment.

• For online bookings, a deposit may be required at the time of booking, depending on the number of pax and the services selected.

• Appointments without a deposit may be subject to cancellation.

Cancellation & Rescheduling

• Rescheduling – If you need to reschedule, please inform us at least 24 hours in advance to transfer your deposit to a new appointment. Two-time rescheduling is allowed.

• Late Cancellations – Cancellations made less than 24 hours before the appointment will result in the deposit being forfeited.

• No-Shows – If you fail to show up for your appointment without prior notice, the deposit will be forfeited, and future bookings may require full prepayment.

Refund Policy

• Deposits are strictly non-refundable except in the rare case of a cancellation initiated by Zen Alchemy Spa.

• Refunds will not be provided for missed appointments, late cancellations, or dissatisfaction due to personal preference.

• If a refund is granted under exceptional circumstances, it will be processed through the original payment method and may take 7-14 business days to reflect in your account.

Service Adjustments

• If you experience any issues with your service, please inform the spa management immediately. While refunds are not provided for completed services, we may offer service adjustments or credit toward a future visit at our discretion.

Gift Cards & Packages

• Gift cards and prepaid spa packages are non-refundable and non-transferable.

• Expired gift cards or unused package sessions will not be refunded or extended unless otherwise stated in the package terms.

By visiting Zen Alchemy Spa and receiving any treatment, you acknowledge and accept all company policies and agree not to hold Zen Alchemy Spa, its employees, or affiliates liable for any claims, damages, or losses.