Receptionist (Guest Experience Coordinator)

Responsibilities:

Guest Experience & Front Desk Operations

• Welcome and attend to spa guests with warmth, professionalism, and care.

• Manage appointment bookings, rescheduling, and cancellations via online systems, WhatsApp, calls, and walk-ins.

• Perform client check-in and check-out processes, including accurate payment handling and daily sales recording.

• Oversee opening and closing duties of the spa.

• Promote spa packages and retail products in a friendly and approachable way.

• Maintain a clean, organized, and inviting reception area.

Communication & Coordination

• Coordinate daily with spa therapists and management to ensure smooth service flow.

• Assist with therapist schedules and treatment flow.

• Reply to client inquiries, messages, reviews, and comments on social media platforms.

• Help with influencer visits, collaborations, and marketing content sessions.

Administrative & Inventory Support

• Update and maintain client records and sales reports.

• Monitor inventory levels and assist with packaging client parcels.

• Support daily operations by ensuring all SOPs are followed.

Learning & Development

• Gain hands-on experience in spa reception, guest service, and wellness industry operations.

• Develop communication, organization, and multitasking skills in a professional environment.

• Learn basic sales and marketing support for a service-oriented business.

• Participate in team meetings and contribute ideas to improve guest experience.

Requirements:

• Minimum SPM; Diploma in Hospitality, Tourism, Business, or related field is an advantage.

• 1–2 years of experience in customer service, front desk, or administrative roles preferred.

• Strong communication skills in Bahasa Malaysia and English (Mandarin/Tamil is a plus).

• Confident in using booking software (e.g., Fresha), WhatsApp Business, and basic social media interactions.

• Comfortable with Google tools such as Sheets, Drive, and Meet.

• Friendly, punctual, reliable, and committed with a high standard of professionalism.

• Strong organizational skills with attention to detail and problem-solving abilities.

• Able to work independently and as part of a team.

• Comfortable appearing in social media video content as part of brand engagement.

Benefits:

• Commission on spa passes and product sales

• Staff discounts on spa services and retail products

• Career growth and learning opportunities

• 1x free monthly massage

• 1x off day on your birthday

• Supportive and collaborative team environment