Childcare Nanny & Spa Assistant

Working days:

6 days per week (Shift)

Responsibilities:

Core Childcare Role (Main Responsibility)

• Supervise children for clients who bring them along (play, engage, ensure safety).

• Set up a small kids’ corner (coloring, quiet toys, books, sensory activities).

• Manage routines (feeding, diaper changing, naps if applicable).

• Offer parents peace of mind so they can fully enjoy spa services

Customer Experience Support

• Act as a "Zen Nest Club" concierge.

• Greet families with children, make them feel comfortable.

• Provide updates to parents during treatments (via WhatsApp or receptionist).

• Assist with light refreshments for both parents and children.

• Help create a family-friendly image for the spa.

Operational Support (When no children are around)

• Housekeeping support: help tidy up waiting areas, kids’ zone, or therapy rooms and bathrooms.

• Frontdesk tasks: Greet clients warmly and guide them to waiting or treatment areas., Answer WhatsApp Business and Fresha inquiries (basic FAQs, appointment confirmations, reschedules), manage walk-ins: explain services, hand out brochures, and guide to promotions. Support the check-in/check-out process. Collect feedback forms or casually ask about client satisfaction.

• Laundry prep: folding towels, arranging spa sheets, helping with small loads if your team already handles it.

• Inventory support: helping to restock oils, wipes, or refreshments.

• Spa ambience: lighting candles, refreshing flowers, and keeping the reception welcoming.

• Participate in content creation

• Collect feedback from parents about childcare and overall experience.

• Assist in hosting family-friendly events.

Requirements:

• Minimum SPM or equivalent.

• Childcare/early childhood certification preferred (not mandatory).

• First Aid/CPR certification is a plus.

• Prior experience as a nanny, babysitter, childcare provider, or therapist with childcare exposure.

• Basic understanding of stock management or customer service recovery is a bonus

• Strong interpersonal skills (for both guest-facing and internal collaboration)

Skills & Traits:

• Safety-conscious with First Aid/CPR knowledge and attentiveness to children’s well-being.

• Caring & Patient – naturally nurturing with children, calm under pressure.

• Friendly & Approachable – warm personality that makes parents and guests feel welcome.

• Responsible & Trustworthy – dependable with childcare and client handling.

• Adaptable & Flexible – can switch between childcare, reception, and support roles as needed.

• Proactive – doesn’t wait to be told, takes initiative to tidy up, greet customers, or answer messages.

• Professional Presentation – neat, tidy, and aligned with spa’s serene environment.

Benefits:

• Opportunities for growth.

• EPF and Socso

• A supportive and collaborative team environment.

• Discounts on spa services and products.

• 1x free monthly massage

• 1x off day on your birthday

• Annual leaves